The crystal structure of the pyrochlore Bi2-x(CrTa)O7-y has been refined by the Rietveld method from powder neutron and synchrotron X-ray diffraction data. Using the ideal pyrochlore structural model, anomalously high atomic displacement parameters (APD), which could not be satisfactorily explained with anisotropic ADP, of both Bi and O' sites were observed. The structure was successfully refined with a model that incorporated static displacive disorder of both the Bi and O' atoms. Using this model physically reasonable ADP parameters for both the Bi and O' atoms, and improvement in the various measure of fit were obtained. The underbonding of the Bi atoms, observed in ideal pyrochlore model, but removed in the disordered structure, is believed to be the main driving force for this disorder. (C) 2004 Elsevier Ltd. All rights reserved.