Energy and comfort management is the major task for a building automation system. As a trend of next-generation's commercial buildings, intelligent buildings are capable of facilitating intelligent control of the building to fulfill occupants' needs. Since occupants' behaviors have a direct impact on the system performance, the building should be able to interact with occupants by responding to their requests and obtaining feedbacks based on their behaviors. In this paper, a multi-agent based intelligent control system is developed for achieving effective energy and comfort management in a building environment. The developed multi-agent system turns out to be capable of facilitating the building to interact with its occupants for realizing user-centered control of buildings. (C) 2012 Elsevier B.V. All rights reserved.