Traditionally, both academe and practitioners have tended to address fire safety by focusing on technical aspects and looking for the immediate causes of fire incidents or accidents after they have taken place. More recently, organisations have focused on assessing the consequences of the fire risk inherent in their operations pro-actively. However, fire safety still tends to be addressed in isolation, though fire loss is an emergent property. An organisation's emergent property results from the interrelated activities of people who design it, manage it and operate it. There is still a need for a systemic approach to understand the systemic nature of fire safety. This paper describes a fire safety management system (FSMS) model that aims to maintain fire risk within an acceptable range in an organisation's operations in a coherent way. This systemic approach can be used as a diagnostic tool to assess the effectiveness of existing safety management systems (SMS). It is hoped that this approach will lead not only to more effective management of fire safety, but also to more effective management of safety, health and the environment for any organisation. (C) 2002 Elsevier Science Ltd. All rights reserved.