The economic and environmental benefits of building retrofits have been acknowledged. However, there is a series of barriers that threaten to impede implementing successful retrofit projects such as: lack of funding, lack of interoperability, and unstructured decision making. This paper aims to address these barriers by providing the framework of the Virtual Retrofit Model (VRM), an affordable computational platform that supports streamlined decision making for building retrofit projects. An occupant survey was implemented to identify the primary requirements and perceptions from different types of stakeholders of the buildings. The responses were analyzed to identify the most important criteria of the future retrofit projects to focus on if it were to be renovated in the future. A case study approach was used to describe the outcomes from a year-long demonstration project that has been conducted at an aging commercial building. The research activities focused on integrating theories and technologies of Building Information Modeling (BIM), energy simulation, agent-based modeling, multi-criteria decision support system, and software application that can be employed and adopted in building retrofit projects. The software prototype is designed to connect buildings to a smart grid environment where building energy data should be shared for intelligent decision making. (C) 2014 Elsevier B.V. All rights reserved.