Gas freeing process in crude oil tanker ships is widely recognized one of the most hazardous aspects of shipboard operations. Although the process provides practical benefits to ship by removing the explosive or poisonous gases from the cargo tanks and raising the oxygen level up to 21 percent, the consequences of failure may cause serious damage to human health, marine environment and cargo. Therefore, the crew exercise utmost care and become aware of the potential hazards in gas freeing process. In this context, this paper provides a fuzzy DEMATEL (Decision Making Trial and Evaluation Laboratory) method to evaluate critical operational hazards in gas freeing process. While the DEMATEL method enables to identify and analyse the potential hazards of gas freeing process with respect to causal effect relation diagram, fuzzy sets deal with the uncertainty in decision-making and human judgements through the DEMATEL. Thus, the hybrid approach provides smart solution for safety practitioners to prevent critical hazards in gas freeing process. The results of the research will contribute to maritime safety at sea and prevention of environment pollution as well as loss of life on-board crude oil tankers ships. (C) 2015 Elsevier Ltd. All rights reserved.