An unexpected ignition of pyrophoric iron sulphide deposits took place in the fractionator of a Visbreaker unit. The distillation column had been chemically decontaminated prior to the event. The investigation of the event leads to conclusions concerning chemical decontamination limitations in vessels in coking service. Based on the lessons learned from this case, a prioritization of manual vessel cleaning works in coking service is proposed. (C) 2015 Elsevier Ltd. All rights reserved.