In water, chlorine reacts with nitrogen-containing compounds to produce disinfection by-products such as nitrogen trichloride which induces ocular and respiratory irritations in swimming pool workers. This study proposes a model to predict variations in NCl3 concentration over time in a traditional indoor swimming pool as a function of its operating parameters and attendance. The model was developed taking into consideration the reaction mechanisms, thermodynamic equilibria, physico-chemical properties, and transfer mechanisms occurring at the pool's surface. This model was validated through a robust series of experiments over two days and two nights in a real swimming pool. The model was found to satisfactorily predict variations over time in the concentrations of the chemical species investigated, including nitrogen trichloride. The work presented constitutes a first step to extend the model at different swimming pools. This approach may also be used to study the influence of the main operating parameters and to evaluate the impact of setting up water treatment systems on nitrogen trichloride concentration. (C) 2014 The Institution of Chemical Engineers. Published by Elsevier B.V. All rights reserved.