A study has been carried out to compare results obtained from pore-level simulations conducted on three-dimensional idealized spherical-void-phase geometric models to similar results obtained from a solver based on volume-averaging and local thermal non-equilibrium. The purpose of the comparison is to establish closure coefficients for the viscous and form drag terms in the volume-averaged momentum equations and the interstitial convective exchange coefficient required to couple the volume-averaged energy equations for the solid and fluid constituents. A method is also described for determining the solid-phase conduction shape factor, which is shown to be important for accurate volume-average simulation of highly conductive porous materials. The shape factor has been addressed in previous literature (using various terminology) and accounts in a bulk manner for resistance due to the elongated conduction path and for changes in the effective heat flow area along the conduction path. The conduction shape factor is a function of the geometry only and is found herein from a detailed comparison between pore-level and volume-averaged simulations of conjugate heat transfer. The conduction shape factor vastly improves volume-averaged predictions of the overall heat transfer and the temperature distributions in the porous material.