This paper describes a model for gas-liquid mass transfer through thin liquid films present on structured packings for gas-liquid operations under dispersed gas flow regime. The model has been derived for two cases: the absorption (or desorption) of a gaseous component into the liquid film and the transfer of the gaseous component through the liquid film to the packing surface where an infinitely fast reaction takes place. These cases have been solved for three bubble geometries: rectangular, cylindrical, and spherical. For Fourier numbers below 0.3, the model corresponds to Higbie's penetration theory for both cases. The Sherwood numbers for cylindrical and spherical bubbles are 20% and 35% higher, respectively, than for rectangular bubbles. In case of absorption and Fourier numbers exceeding 3, the effect of bubble geometry becomes more pronounced. The Sherwood numbers for cylindrical and spherical bubbles now are 55% and 100% higher, respectively, than for rectangular bubbles. In case of an infinitely fast reaction at the packing surface, the Sherwood number corresponds to Whitman's film theory (Sh = 1) for all bubble geometries. In this paper also practical approximations to the derived Sherwood numbers are presented. The approximations for both cases and all bubble geometries describe all the model data within an error of 4%. The application of the model has been demonstrated for three examples: (1) gas-liquid mass transfer for a structured packing; (2) gas-liquid mass transfer in a microchannel operated with annular flow; (3) gas-liquid mass transfer in a microchannel with Taylor flow. (C) 2009 The Institution of Chemical Engineers. Published by Elsevier WV All rights reserved.